National Car Rental

I recently rented a vehicle from the National Car Rental location at Tallahassee Airport (August 28 – September 1, 2025), using my reward days for what was supposed to be a Premium AWD SUV. Unfortunately, the experience was extremely disappointing from start to finish. The vehicle I was given was not AWD, despite my reservation. The sunroof was broken, and pieces of it fell into the cabin while I was driving. The vehicle ran rough throughout the rental. The rear wiper had no blade at all, and the front wipers were in such poor condition they barely cleared the windshield in the rain—making the car unsafe to drive. When I returned the vehicle, I reported all of these issues. I was assured that the manager would restore my reward days and refund the taxes/fees I had paid. After several

I have been traveling to Tallahassee for the last two months. My travel days are sometimes long, but have to say when I arrive at the National Car Rental in Tallahassee FL International Airport, Toni and Blaze makes the trip more uplifting with their amazing customer service. I observe how hectic it can be with so many customers in town for the college football games, these two definitely always have a smile on their faces and do their best to make sure every National customer is satisfied! I travel a lot for work and National is my go to for rental cars, these two customer service representatives are some of the best for National Car Rental!

Smaller airport w limited options. Status here does not matter. Car was brand new w8 miles but it was so cheap it had over current popping up on my screen when I started driving it. Burning smell when I arrived to hotel. Reported it to the agent when I returned and I was told they closed the ticket out by mistake. So much for customer service.

Very Bad Experience. I switched from using another big great company to use National, well bad decision, this is not a good company focus con customer service. Dirty car rented in Tallahassee location, we breath dirtiness and bad smell for 5 hrs trip, no mats in the floor, exterior car and tires like they did a deep mud car road, the Auto Car navigator did not work for apple or android, and when I asked to be exchanged at my destination in Tampa city,when I showed up next day, the manager himself did not take the time to look at the computer where the case was directed to his location to exchange the car, he just open the door to get me out of the location and send me to reaolve my situation someplace else, no a call or guidance ...nothing...so if you re luck with a car fine but if ypu hav

I want to express my deepest gratitude and appreciation for national car rental, especially Lara Roberto. She made me feel valued and I love the way she handled my situation with care and compassion. Looking forward to my next reservation.