New Century Volkswagen Service Department

I do not recommend this place at all. The first time I went in, I brought my car in for a simple oil change. They ended up doing an oil change, topping off fluids, an alignment, tire rotation, and a transmission fluid change. When I picked up my car, the service advisor told me everything looked great and even said my car was in perfect condition, especially considering I bought it used (one previous owner who maintained it well). I paid over $700, but at the time I felt it was worth it and left satisfied with the service. My issues started a few weeks later when my engine oil pressure light began coming on. I brought my car back and explained exactly what was happening. They told me they would check it, but when I picked it up, they said nothing was wrong which made no sense since the lig

I’ve left reviews for other dealerships and service centers before and let me honest: they’re always bad reviews. So I’m super happy to finally leave a five star review for New Century Volkswagen after two service visits in the last few months. One was due to a recall, the other an issue with the cargo door latch. Both issues were resolved quickly. Much more importantly, communication was excellent from the service advisor, who was also friendly. And this new video they send showing the inspection: that’s awesome. Good job Jonathan for checking my vehicle and giving me confidence in your good work.

3 attempts to fix my wheel alignment and no luck. And after a month took it in for rough idling and difficulty shifting and bad AC smell. They said nothing was wrong. Never told me anything about the AC. After the inspection they reported to carfax that they replaced the cabin filter which was false. Never going back again

Not a perfect service experience (they re-coded a sensor only to have the check engine light come back on before they could replace it). However, the service manager Luis was accommodating and explained what was happening patiently. You can have a subpar experience but communication goes a long way.

Ask for Jonathan! As promised he got me a car, great apr and out the door in the fastest time possible. He will also put a bow on your car to post a picture.