New Concept Auto Service - Olathe

I NEVER EVER leave reviews anywhere but this place has my blood boiling. Called and set alligment appointment for my BMW M3 after previously trusting them with my AMG GT-S Super car. Drove 40 minutes and arrived 10 minutes late due to huge accident on H.W. and the big guy behind the counter told me to come back 3 days later and was extremely unwilling to even try to get me in. Will never come back due to this petty behavior. Told me they were completely dead over the phone then say they are completely booked when I show up. Absolutely ridiculous.

The team is great. They communicated very well with me on what needed to be fixed and what could be done later. They caught an oil leak early that I had no idea about and walked me though the process to get it fixed now. It's 5 stars for me and I will be using them again in the future for sure.

“Excellent service and honest people!” I had a great experience at New Concept Auto Service in Olathe. The staff was friendly, professional, and Nick took the time to explain what was going on with my car. They didn’t try to upsell unnecessary repairs and got the job done quickly and efficiently. It’s rare to find an auto shop you can fully trust, but these guys definitely earned it. Highly recommend to anyone looking for reliable and transparent car service!

Had my car towed hear because it was close. They quoted me $3200. I got a quote from another shop and decided to take it there. When I let new concept know I would be towing it elsewhere their quote magically lowered to $1900. That tells you all you need to know about their prices. Still got it done elsewhere.

Nick was so helpful. He walked me through all the problems we had explained it all so I understood. Was very courteous. Also the work was done so fast. I had quite a few things done and it was done in less then 3 days. I will be going back.