NextCar

Worst rental company I’ve ever felt with. I paid the a rental in Gaithersburg online. Hours open til 7pm. They call me at 4:50 saying they close at 5pm and they will transfer my purchase to Rockville. I get there and nothing has been transferred. Instead they charge me again, double charging me for the rental. The first one was $500 but they charged me $700 fir the second in the same time frame… I call them and they say they have no record of the first rental but my bank account sure does. They make no effort to refund the first rental. I talk to 3 people in 2 hours of phone calls. 2 hang up on me and all are completely incompetent. I had to do a chargeback through my bank. Then I go to return the second rental that I paid for in advance and they say I owe them $800 more dollars…I had to

Very very bad service I have a not good experience because my license wich was issue by MVA I cant understand how bad they handle it! My license has a reading that says Not valid for federal purposes. I have rent cars worldwide and localy with my license and I try to use my wife's license and they didnt accepted because it was issue in 2008, cant you believe that!!so next time think twice. I reply any email to confirm all this.

The place is small and is sharing space with a repair shop assistants. The car I got was a little older, in an excessively used condition. Dust and spots in the salon. Employee was professional and courteous.

Run and run fast! The worst place to rent from. Very unprofessional. I run a business where I rent vehicles for my staff all the time and year round. They have definitely lost my business. This place disgusts me to the highest level.

Awful. Service is extremely slow. It is too hectic being next to the Subaru service. I waited 40 minutes to pick up my rental and the same amount to turn it in. Ridiculous waste of time.