Nissan of Lumberton Service & Parts

Whoever the GM is as of 2 weeks ago. Rude to women. No need to explain Lumberton Nissan is ONLY a supplier of Nissan when I called because my back window of my 2023 Rogue blew in for no reason. Scared me and my 7yo. Their system also said I missed my oil change and "VIP sales appt". False. I was there for both. And knowing their system is wishy washy of when they want to allow customers to schedule oil changes and services online, is annoying. I was turned away in January 2025 at 9am for an oil change. Didn't have an appt. Was told I could schedule online. But they had 2 mechanics call out and only take about 25 appointments a day. While this oil change was free. They missed out on a slight upsell for balance and rotate. Took my money elsewhere. And will in the future. I would rather giv

I feel like the service at this place is going down. There seems to be new people all the time. This time as I was trying to schedule my appointment it took me 3 weeks to get through. I tried it online several times, and it didn’t seem to work. I called several times as well, and even left a message for someone to call back. (One week I called every weekday that week, I started to think the service department was closed permanently.)I just kept calling hoping to get someone. I was going to end up trying the Southern Pines location since the Fayetteville one is horrible. Eventually I got a hold of someone. My bill was expensive but I did get some expensive things done but the prices have gone up though. I hope it doesn’t take as long for my next appointment. I usually give them a higher r

The service staff at Nissan Lumberton are very accommodating. Once I made an appointment and checked in the rest was smooth. There was a waiting area with complimentary water and coffee. A few cars were ahead of me but they worked efficiently. Check out was quick and simple. Would definitely recommend for your Nissan service needs.

Dwayne in the service department is excellent to deal with! We have had several issues in the past with this dealership, but Dwayne gives hope that our visits will be more successful now. I used to sit in the waiting area for just an oil change and it would take 2-3 hours, now I’m out within atleast 30 min. Very impressed.

My advisor Dwayne was incredibly professional and friendly the moment I arrived. He listened attentively to my concerns and explained everything in a clear, easy to understand way. The service was completed exactly within the time frame he estimated. I highly recommend asking for Dwayne for any of your Nissan service needs?