Nissan Service Center

Here we go again! Drove car for 3 hours Monday morning! Parked for 30 mins no start conditions! They are not able to diagnose why I would be on a 4 th battery at 230$ on a 2021. Even though Nissan had sent a post card talking about the computer needed to be upgraded for no start conditions! They upgraded after a complaint was made! But still receiving errors.I have been stranded at least 3 times with a well maintained vehicle! Do yourself a favor don’t buy from this particular location. They change ownership every other year. Last Chang they took my free now 85$ oil changes away that were promised during the sale! They stat the previous owner stole the money! I have filed a complaint with Nissan! nothing against the new dealership or anything, and Thomas was great!

Let me start off by saying that this dealership FAR OUTWEIGHS the other local Nissan dealership in Newport News when it comes to EVERYTHING (pricing, knowledge, customer service, etc.). Also just wanted to give a shout out to Thomas Rogers who was absolutely incredible during the entire process of getting my car serviced. Super friendly, very knowledgeable, fair pricing and top notch customer service. Just a great experience all the way around. From this point forward, I will only be utilizing this dealership for all my Nissan needs. Thanks to Thomas and everyone else that helped out with my car. You guys/gals are the best!

What wonderful people Glenda and Casey are. They worked on our truck with great care. Helpful in so many ways. If you ever need your vehicle serviced. See Glenda for wonderful service. Pray to have Casey as your mechanic. He did everything he could to make sure the job was done right.

Glenda and Thomas were an absolute pleasure to be around. When I dropped my car off Glenda made sure I was seen and assured me I would be given service shortly. She also gave me some tips about checking my tire pressure and other regular maintenence tips. When it was time to get my car Nissan sent a shuttle ti pick me up, and the driver, OJ, was also very pleasant!! Thank you for the great experience :) Update: went back for another fix. They were expeditious with repairs and were open about my options. Always a peace of mind when I come here knowing Glenda is gonna help me out!

I went to get my state Inspection where I made an appointment with an AI option via phone the prematurely. When I arrived the lady in the sercenter could not find my appointment a day when I shared it was made with their phone AI option, she stated they do not acknowledge appointments made that way. Her customer service was not pleasant; when I was asking questions she didn't allow me to fully ask them, but chose to presume what I was going to say which left me frustrated. What turned this experience around and made it a 5 star experience was the Service Manager. When I asked to speak to him to express my concerns; he took to listen, he apologized for how my experience left me feeling, and assured me that I would experience that again. This was his first day in this position, and the leve