North Dallas Chrysler Dodge Jeep Ram - Service Department

Hi. I want to start that customer service is really bad and they don’t have any knowledge about what they’re doing. And they don’t want to warranty anything and they blame their own trucks for the faulty batteries (I went to warranty my batteries for a 2023 Ram 3500 and for the second year they fail) And they were charging me for test the batteries and my truck saying that the truck have any drain problems. They ask me if I drive it every day and I said yes is my work truck and use it everyday. They call the manager and told me the same thing warranty supposed to be 3 years and now they said is only 2 I thing they just don’t have the money to maintain that dealership and service Huffies give me a better treatment and more options and they are super nice I went over here because it just

Wonderful and trustworthy team and service staff!! Cody has helped me out so many times with my car and has always been patient and consistent. They make all car service experiences smooth and efficient!

Best Dodge dealership I've been to in the DFW area. Very professional, staff is polite and place is clean and has a nice waiting area. I pray they maintain and hold this level of consistency!!

I have been bringing my cars here since September, and I truly feel so thankful that I have found this service department. Cody has been the BEST. He provides the most dependable customer service I have ever received. Not only has he helped with service with my old car, he helped connect me with the sales department when I needed a new car, and he has helped me with service for that new car. At Forest Lane I have had one of the best customer service experiences EVER. I cannot recommend them enough!

We bought a car here and we were offered an extended warranty on our car.."For as long as you still own your car and you're making payments, your car is covered bumper to bumper"...we had a mechanical problem and now they say there's new owners and that even with a contract, they won't be responsible because the previous owners didn't leave them any data or customer contracts...