Northside Ford Lincoln

This was literally the best experience I ever had purchasing a vehicle from a Dealership. I purchased a Corvette site unseen and had it shipped to Maryland. Josh Stone gained my trust over several conversations discussing his inspection of the vehicle and negotiating price from that inspection. He also set up shipping to Maryland included in the price . The paperwork was sent overnight and the vehicle was loaded on a Carrier two days later. I received the vehicle two days after that in the condition stated in his original inspection. I can not say enough about Josh. A very experienced sales person who truly cares about his Customers. His trustworthy personality is his greatest assist. Thank you Josh!

Honestly these guys are really good at taking your money and not fixing anything. They rebuilt my rear end twice in 3 years and 6 months. The second time they did it I got it back and it was howling like a beagle anytime I decelerated. Took it back and they said it was all in spec and I needed to spend more money. Felt like these guys had no idea what they were doing so I took it to another Ford dealer to fix their mistakes. The last picture states that nothing was in spec and they were using the wrong shims. Wasted a lot of money going through Northside.

Overall I'm very satisfied with the service at Northside, however when I traded vehicles I only received one key fob. At the time I thought I would be okay considering the cost of another one . Was quoted $160. I realized after the fact I did indeed need a second fob. Went back for my service appointment and requested a second one be made. Received my oil change free . I paid $200.00 for the fob and $67.50 labor for a total of $267.50. I have always been under the impression when you bought a vehicle or traded you received two sets of keys or two fobs in this case. None the less I will continue to do business with Northside because I'm comfortable with their work and they have good employees working for them.

I highly recommend Mary Burrell at the used car section of this dealership. She was a joy to work with. Zero pressure, she listened to me thoroughly and didn’t try to sugar coat me into a car I didn’t want. She had excellent communication skills and went above and beyond. This has been the best car sales experience I’ve ever had. I brought a trade in and purchased a car and I got everything I wanted and then some.

I have been taking my 2023 F150 here for service for a couple years now. The staff is usually very nice and friendly. I have had issues with them charging me for tire rotations they didn’t preform. I know this because I marked the tires before they serviced it. The first time I let it go because I was in a hurry. The second time I had to call them out on it and they fixed it. I have had a few issues with mysteries scratches that I notice immediately after they service it. The first was a scratch on the wheel after a service. I am very OCD about my truck and bought it brand new out of state, so I can tell you exactly where every scratch or chip is on it. After I noticed it I thought well I can’t prove anything so I just let it go. The last time was a scratch on the dashboard so I took it ba