Northside Honda Service

My husband took our car in for a routine oil change, by appointment. The whole experience was odd, and what topped it off was the person that drove the car off to have it done unplugged our dashcam after he saw it. We didn't have it hardwired yet so it's have been off while they did the work,only on while he was driving our car,so made zero sense. My husband said one of the men he worked with was cool, but kept asking him for a good survey and a 10 and saying that a 9 is failing.

I went in for an oil change today after calling ahead on Friday to set an appointment with the service department. I spoke with Joel V., who told me to come in on Monday at 11 AM and ask for him specifically. I didn’t think much of it at the time, but maybe they get credit or commission for individual customers—who knows. I showed up early at 10:30 AM. Joel told me it would only take about an hour and a half, so I figured maybe two hours at most, since dealerships usually run behind. Instead, I waited over three hours and fifteen minutes before finally getting my car back. What made it worse is that people who arrived before me, and even people who arrived nearly an hour after me, all left long before I did. At the two-hour mark, I saw Joel chatting with a woman and thought maybe it was

Terrible service. Got here and was told the reps inside would quote me a service time. Sat there for 20 mins while reps sang and stood on their phones before anyone asked what I needed. A guy finally asks me if I need service (after they pulled my car up 20 mins ago) he said I won’t get an oil change until 7pm when they close. I got here at 5pm. 2 hrs for an oil change with absolutely no customer service attempts. And they weren’t even gonna tell me it was that long of a wait. I would have just been sitting there being ignored. Not even an offer of available service times tomorrow or even an apology for not being about to service my car today. It’s pretty obvious he was trying to get me to go home and not get service. I hate it here. Don’t get any service from here at all. Here’s pics of a

We are repeat buyers. It's hard to beat a Honda. They were incredibly helpful. We took our time in the negotiation and they were very patient with us.

Got a oil change they did a great job it just took a while but if you have about 1 hour or 2 to spare it's the place for you to get your oil changed at friendly employees