Northtown Auto

This review is not about the mechanic — he was excellent. It’s about front-desk communication and scheduling. I called Monday about a recurring electrical issue and was told I’d be put down for Wednesday. I mentioned I would most likely drop the vehicle off early since I didn’t need it, but that did not sound necessary based on the conversation. In fact she made it seem pointless because they wouldn’t have time to look at it. Based on that conversation, I brought the vehicle in on Wednesday as scheduled. At that point, I was told that because I did not drop it off early, they could not guarantee it would be looked at Wednesday — or even into the next week. When I asked why I wasn’t contacted if early drop-off was expected or required, the response shifted all responsibility away from the

Highly Recommend! If you live in the northland, this should be your go-to place for auto care. I’ve been coming here almost a decade for everything from routine maintenance to extensive repairs. Fair pricing and quality work.

If you are a woman, DO NOT COME HERE! The owner took advantage of my desperation of me needing my car fixed. The owner overcharged me and told me that it was at his discretion to do so. I was quoted one price by the head repairman (who runs the shop when the owner is out) prior to working on my car. After the work was done, I was quoted a new price by the owner which was almost $300 more. Not only was I overcharged for labor I did not approve to be done on my car prior, they also broke a valve on my engine. Instead of notifying me about it and fixing what they broke, they decided to GLUE the hose over the broken valve hole with a silicone adhesive. This of course wore off over time and caused my car to break down only 4 months later! They are the only shop to EVER do work on my engine/spar

Amazing customer service! They were able to get us in same day and made our repair quickly. 10/10 recommend!

I'm very happy with the service I've received here. The staff is friendly and communicative, and willing to explain the details of parts and services when I had questions. Good music in the waiting area too. This is my go-to spot.