Northwest Hyundai Parts Department

Only one guy working the parts department on a Saturday, and he is working the customer side and the in house mechanic side. Guy is professional and friendly, but Hyundai needs more than one guy, and he has to get manager approval for refunds... if you don't mind spending an hour to get/return parts. 1.2 star overall rating seems accurate (the only rating above 1 star was for the service department, not the parts department)

I wanted to give Northwest Hyundai a chance to make things right, but it doesn't seem like anything is going to happen. My father took a vehicle to Northwest Hyundai service department for a recall issued by #Hyundai. After the initial inspection parts were ordered and he was told by Service Advisor Aaron Jackson, it would be two weeks. A month later, my father called to check on the parts and was told they were finally in, and he made an appointment for Tuesday. Due to a scheduling conflict, we were able to drop off Monday to ensure extra time. My father was told by Aaron that it would be done by Wednesday/Thursday at the latest. Friday we called because we had not received an update and was informed by Aaron that the "technician" (Daniel Villanueva) had been "having issues" with the vehi

To Hyundai "Parts Department" at CypressTexas: So this is called a Parts Department???? NO IS NOT!!!. Yesterday was my first time ordering a part in this new building (or any other). They don't have a dedicated counter for a parts department. The way they work is that a guy has to be called on the phone, then it takes him 10 to 15 minutes to finally show up. I placed the order and when he came back with the bill it was higher than what he first told me. I paid the bill with a very strange feeling, like I was  I was being taken advantage of, but I paid it anyway. As soon as I got back home,  I did a quick search and to my surprise, I found the same OEM part for less than 50% of what I just paid. Today I went back to cancel my order,  but the same guy, who had to be called again and this tim

Called two dealerships parts departments and this one charged $200 more for the same part. Guy said they can charge whatever they want.

Took my car in for service, they took very good care of me.