NOVUS Glass of Vancouver

Every single team member I encountered was amazing. Josh, who helped me during my research, was patient, knowledgably, respectful and thorough. He explained why information about my specific car (as opposed to just year, make and model) was needed before even asking for it. That went a long way toward earning my trust. Bobbie, who confirmed by appointment before and processed my payment after the work, was responsive and personable. Corey, who did the work, was on time, clean, professional, knowledgeable and *impeccably* respectful. The quote/estimate reflected the actual charge with no surprises, and it was reasonable considering the job (full replacement on an older car). The consumer education (description of care and guarantee, etc) was thorough but not overwhelming. I hope to n

I contacted them, they pre-approved it with my insurance. Then we set up a time and they came to my work and Fixed my windshield. Appreciate the great service!

My husband needed to get 3 chips fixed on his semi before heading out of state. He called rusty and all were taken care of same day. He was very quick, friendly and professional and I highly recommend him. We will now use him for all our window repairs including our personal vehicles.

Called Novus while getting a new set of tires at les Schwab in Battle ground and was told by the dispatch there was a tech on his way to our area. About 45 minutes later our tires were on and Rusty from Novus pulled in to fix a rock chip in our windshield. Rusty was professional, personable and obviously knew his job very well! Whole thing took less than 30 minutes and Novus is a preferred vendor for all insurance companies except State Farm. Didn't cost us a dime and the work is guaranteed. No deductible on repair!

I had a 1 inch crack caused by a flying pebble. The crack needed to be repaired promptly before the crack lengthened. Novus set me up with an appointment quickly. Rusty - the serviceman - repaired it in about 1/2 hour. The crack is near invisible now, which I did not expect. The on-site service call was less han $100. I am quite happy with Novus' service!