NTW - National Tire Wholesale

This company hands down has the worst customer service. They are poor communicators and the whole operation is very unorganized. My company has been dealing with Carroll, now NTW, for years. I have always dreaded having to go and pick tires directly. Changing their name has not improved a damn thing. This the most unprofessional bunch I've seen. They need to go check out American Tire Distributors to see how a real , professional wholesale tire company operates. It's like night and day. Even TCI who they recently acquired and put out of business did a much better job than they do. If we did not have to use the guys, we would not. I bet nothing will improve here because I think they are too big for their britches and really do not give a damn.

These guys are good to work with!!! Even though I had a bad experience it was on the shipper that canceled my load ?????? but when the guys got the temp help in there they really got me unloaded quick and got me gone !!! They do have truck parking and bathroom facilities during the day for the drivers

The worst customer service ever. The guy rolled the tires from one story building and almost crashed my car and hurt my hands. This is very dangerous place and unwise people working here. Specially the dude with the beard. Extremely rude and un cautious. I will never do any more business with them again.

Not business oriented and poor communication. Our shop is buying tires from them for the last two years now and we always paid cash or check upon delivery. We got a call saying that someone by name Escobar came and picked up 4 tires on behalf of our company and and they want us to pay for it. 1. Entire 2 year transactions shows that we never picked up a tire and never bought them for credit. 2. The way how our account is set also clearly shows that we always order delivery and pay right there and then to avoid all the misunderstandings. 3. Your representative who let the tires go with Escobar should've asked his business card or any ID card so he can keep it for his files. 4. Imagine how would you feel if one your vendors would call you and informed about similar case. So basically you ar

NTW, the new drivers they have with the white and red vans have no respect for drivers, they zip pass you with no regards to anything, they would see you and still drive and almost hit people and they don't care. They need to stop that or they will cause a lot of damage.