Oasis Auto Spa, Self Serve Car Wash and Detailing

I have been a loyal and regular customer of Oasis Self Service Car Wash in Henderson for over two years, but after my most recent experience, I can confidently say it will be my last. This business has completely lost my trust, and I think it’s important for other people to know what they might be walking into. When I pulled in yesterday, everything seemed fine at first. I swiped my card and activated the self-service bay. I started with a rinse to get the dust off my car, and that worked as expected. But when I switched over to the tri foam spray, the problems began. Instead of spraying onto my car, the foam sprayed down from the roof, covering me more than my vehicle. To make it worse, the pressure was almost non-existent, so even if it had been spraying correctly, it would have been us

First time getting a brushless wash and I am very disappointed. The tires still look filthy and it doesn’t look like they were shined at all. I went back to express my disappointment and was basically met with an “it is what it is attitude” and told I could pay more to have it cleaned more thoroughly. This cost $15 plus (undeserved) tip and didn’t include wet towels to clean the inside or vacuum which they charge extra for as well. Total waste of money. I won’t be returning. I get a much better clean and more value with regular car wash at WOW.

This place used to be one of my favorite spots to wash my car. Today I came in and noticed new equipment. Price doubled, New pressure washer had minimal pressure, Tri-foam nosel wouldn’t work properly. Because of that, I didn’t have enough time to finish rinsing my truck off. When I went to the office to see if I could get some help about the trifoam or rinse, no one could help me. There’s no manager on site or anyone that has authority to address my concerns. Won’t be coming back to this place.

It was annoying that none of the machines I tried would read my credit card. So I asked for change and the lone attendant was busy and told me to use the bill changer. But you get tokens only valid for this place and I only had a $20 which I was not going to do. I dug up $4 for tokens to start and $2 in quarters. That gave me ~7+ minutes of time I think and it ran out before I was done, leaving un-rinsed soap on my car. It did not give me a grace period to add a couple quarters for another minute…it demanded $4 to start over again. So I left with soap on my car. Disappointed.

I went here and used the self service and swiped my credit card. When I finished it showed that I was going to be charge 4.75 cents. I just reviewed my credit card statement and was charged 10 dollars. They don't provide a receipt so I have no proof but I can assure you that I was overcharged. I'm not trying to get my money back but just want others to know what I encountered. Definitely suspicious.