Occidental Towing Inc

I couldn’t be happier with the service provided by Occidental Towing. I called them and the person on the phone was a reassuring and gave us an estimate time of arrival. We were about an hour away at a campground. The battery was dead on my car and I couldn’t get it started after some failed jump starts. The woman on the phone said “Does it have a 12 volt battery… he’ll get it started.” The guy that showed was as nice as could be… super friendly and confident as well, and sure enough he got it started. A very pleasant experience during a stressful time.

We had to have our car towed because we couldn't start it. Our first contact with the 24-hour towing company was on Monday evening, as we were told over the phone that towing wouldn't be possible until the following morning. On Tuesday morning at noon, no tow truck had arrived, so we called again. This time the woman on the phone suddenly claimed to know nothing about it. Only when I pointed out my email that i send did she suddenly remember who we were. She told us that a tow truck was on its way and would be there within an hour at the latest. At 2:00 PM, I called again to ask when the tow truck would arrive so we could be there in time. This time, an annoyed man answered the phone. He wanted my credit card details. When I told him that I had already given them to the woman, he explod

Baylen (?) came and helped me with my tire. Great service, nice guy. Very grateful that he was able to come help me, and he arrived very quickly. Thank you Occidental towing!

If I could give this company zero stars, I would. This is without a doubt the most unprofessional, dishonest, and downright rude business I have ever dealt with. When I questioned their outrageously high charge politely, the boss immediately turned hostile instead of explaining the fees. They cut me off constantly, spoke to me with complete disrespect, and even hurled unpleasant remarks at me as if asking a simple question was some sort of crime. To make matters worse, they flat-out refused to let me pay with a credit card — which is against California law. Their excuse? They were “afraid” I would dispute the charge. Ironically, I hadn’t even mentioned anything about disputes until they brought it up themselves! Because they forced me to pay cash, I now have no proper transaction record,

Amazing experience, especially for a tow truck company! My vehicle broke down on CA-1 and they were able to make it over in about 1.5 hours (reasonable given how remote I was). My driver Evan arrived at the expected time, was extremely friendly the whole time and able to get me some quick suggestions on where to take it to as well. Even though it took a little longer than expected to load and unload (as you can see he had to dig me out), they still charged me a fair price. If you're looking for an honest tow company in the area I'd recommend these guys!