Olathe Dodge Chrysler Jeep Ram: Service Dept

Bought a Ram 1500 from here. Love the truck and the buying experience was fine. I will not be back though. I had two warranty issues in the first week of ownership on a certified truck. They told me is was not covered under the bumper to bumper warranty. Stay away from here if you can - they will "nickel and dime you to death".

The service manager took care of my daughters battery problem in a professional manner. He intervened and solved the issue which made everyone happy. By doing this he created a customer that will tell everyone of how customers should be treated!

If I could give 0 stars, I would. Hands down the absolute worst dealership experience I’ve ever had. Both sales and service are an absolute nightmare to deal with — rude, dismissive, and completely unprofessional. Don’t even bother making a service appointment; they won’t honor it anyway. Expect to sit for 4+ hours just for a basic oil change even if you scheduled an appointment. The wait times are outrageous, and when you finally do get “help,” the staff acts like you’re inconveniencing them. It’s beyond unacceptable. I cannot stress enough: save yourself the frustration, wasted time, and inevitable headache. This dealership is nothing more than a poor excuse for a business.

Zero stars is more like it. Purchased my vehicle less than 30 days ago and have had to jump it 5 times. Called to get help, was brushed off and made to feel like another stupid girl who didn't know anything. They stated just to diagnose it was going to take 2 or more days even though it is certified and i purchased an extra warranty. Called another local dealership at 7:30am today and they had the problem fixed by 2pm! Do not waste your time or money going here

HORRIBLE CUSTOMER SERVICE!!! I took my car in for a temperature gauge replacement. They had it for 3 days. Once we picked it up, the air conditioning stopped working, due to an error on their part. We had to take it back in, and wait again, with no reply when we requested to speak to someone! I’m so frustrated with the error they made and the lack of communication!!! DO NOT GO HERE!!!