Olathe Ford Service

I've consistently had great experiences with the service team at Olathe Ford. The staff is always friendly, professional, and willing to go the extra mile to make sure things are done right. They take the time to explain what's going on, and you can tell they truly care about getting customers back on the road confidently. On my most recent visit, there was a mix‑up and my appointment time was accidentally missed. Mistakes happen, but what impressed me was how Brad and Mario handled it. They apologized, got me in as quickly as possible, and even offered a discount to make up for the delay. That level of accountability and customer service really stood out. I'll be back.

After speaking with Lincoln directly and working with Brian my experience was and my car got fixed. My car has been in their shop 3 times for sensors going out bad. One of which it had to be towed in. First time it was in it left with the codes, second time they replaced some of the sensors, now I take it in similar issues and they want to charge me more money for stuff they should have fixed the first time. I was supposed to have a credit from Lincoln the service rep seemed to be bothered that he had to deal with. Results; nothing. Left with the same issues I came with and a terrible taste in my mouth for this place. I'm reaching out to see if their sales team wants to buy the car back and run, not walk away from this deal before it cost me more money! Additional: After I was explicit

Brought my truck in for an oil change, recalls, and to replace a TPMS sensor which had obviously failed. Got a text/call saying that “We found a one of your TPMS sensors is out we could replace it for $205.59 but this will most likely not happen til tomorrow. I need my vehicle so I declined and said I would reschedule. I said that reluctantly considering I literally brought my vehicle in to have it replaced. My wife picked the car up and we were charged $85 for an inspection of the TPMS. Why did this need to be inspected in the first place I told them to replace it and all you have to do is look at the handy screen built into the vehicle to figure out which one is out. $85 to do literally nothing is highway robbery. I made an appointment to replace not to inspect….

I was told by a non Ford mechanic that my 2018 Ford Edge needed a new engine. I reached out to Kaleb who was my sales rep. When I purchased the car 3 years ago. Kaleb encouraged me to bring it in for. 2nd opinion. Matt got me in right away. The problem was with the transmission not the engine. I got a loaner car while the part was on order. The transmission was under warranty. My car was repaired in a timely. I received great care and I didn’t owe because of the warranty. So glad I came to Olathe Ford for the 2nd opinion. Thanks Matt for and Kaleb for excellent service.!!!

Shoddy work, slow, and expensive. Had them replace all of the break pads on my F-150 and several months later the front left pads were completely worn down to the point of not being road safe. They absolutely knew their install was the issue as they covered part of the replacement, but weaseled their way out of fully covering the costs citing the time between visits. I’ve used Olathe Ford Service several times over the years and I can’t remember a single time where the work was done correctly the first time outside of oil changes. In general, I consider myself fairly reasonable. I understand that issues can happen and that corrections will occasionally need to be made. Never complained or asked for a discount just made another appointment to get the issues fixed, but even I have limits a