Olympia Kia: Service Dept

It's alright. They push the air filter scheme on a brand new car $70-80 replacement on a $14 easy to replace part. Service scheduling is a mess. We were not notified we could not pick up vehicle same day dispite dropping off 8am. The work they did was good. Usual expensive main fees.

Great people. Not smart! Dont buy a Kia, the warranty will require you to take it yo this place. hey, find a person that hasn't taken their kia into the shop in the first two years. i havent found one, yet! If there is someting wrong, they will charge you! Say your inverter or dc regulator is going out. They will tell you that its the battery and charge you $200+ diagnostic. Even if two different O'Reilly's tested the batter and both saud the battery is perfectly fine. But, because you dont want issues, you soend $300 more on a new battery and the issue still randomly occures. Thusly, i have tell them their stupid and after waiting for the part to completely brake. good thing i have road side assistence from them- a must have if you own a kia!

My car has been in the shop for three weeks. I don’t believe they have even started any work. We call daily for updates and no one is available and we rarely get calls back. I just want my car back at this point.

The dealership lock box broke a rain guard on the car I purchased and I noticed after getting home 90 miles away. I came in the replace and waited all day 3 times. 4th time they gave me a courtesy car and asked if they could keep my car for a few days because they got the wrong part again. Now my check engine light is on P0302 engine piston 2 failure and my local mechanic said the car has a possible bad head gasket. But I live 90 miles away and there’s no courtesy cars available until next month. This is a total nightmare.

We’ve had to come here sooo many times with our 2023 Kia. It’s pretty much always a negative experience. They’re bad about keeping in touch with you about the status of repairs. With my latest experience, they’ve had our car for over 9 days and no work has occurred yet (granted, they had to order a part, but they haven’t kept us updated or returned our calls). While in here, I see a bunch of employees just standing around chatting.