O'Reilly Auto Parts

I bought a battery November 2024 for my Audi at O'Reilly's Auto Parts on Dixie and Spanish River in Boca Raton. While my son had my car in December of 2025, the battery went dead. Instead of calling me to ask where I got the battery and if it was covered under warranty, he thought he was doing me a favor and purchased a new battery from a different auto parts store. When I became aware of this several days later, I assumed it was too late and decided to just write it off and forget about it. On a whim, I decided to call O'Reilly and ask if there were and options because this battery still had 3 years left on the warranty. I spoke with Lisa the store manager. I told her my story, and while she agreed it was unfortunate, there wasn't much she could do. Then she said let me just call my boss

Phillip was great in here. Although they didn't have all my parts he found a store without me even asking which did! He was a pleasure speaking with - and may every store owner learn that seniors have the experience to put every customer at ease!

Guy helped with battery installation I'm unsure why he felt the need to scratch the surface of my battery creating marks on the new purchase. Unlikely to have anything to do with him if I visit again

This location is Great, I walk in with a battery which was giving me a issue and man let me tell you Lisa Lamoureux was the Store Manager drop what she had going and help me and also one other guy with easy and handle my situation with No hesitation Thank You for that because I was In & Out with no Problem.

Last night i got there 8:45pm he took 10 minutes to find my gasket for my truck when i went to go pay he said he dont take cash because they already cleared out the cash register and only accept cards only. Why would they close out the cash register prior to 8:45 to save 10-15 minutes to leave earlier . That is bad business! Took my business else were !