O'Reilly Auto Parts

I had a very disappointing experience at this O’Reilly location due to the behavior of one of the employees, Terry. He made inappropriate and disrespectful comments toward another customer simply because the customer could not speak English fluently. This type of behavior is unacceptable in today’s society. Everyone deserves to be treated with respect, regardless of their language or background. Customer service should be inclusive and professional, and this experience fell far below those standards. I hope management addresses this situation seriously and provides proper training to ensure this does not happen again.

Sebastian is not a great customer service representative for oriellys. We just came from there and he just gave use side eyes and stank looks when we asked we would be picking up a part. Like we were disturbing his standing. He did not want to be bother mind you I was already told this part was ready for pick up. I let him know David stated it was here and I came for it no movement was done on his part had to come up here twice just to get a part. Sebastian isn’t a good customer service representative for oriellys

Went to go pick up a part for my husband and there was only one guy Sebastian working. I asked him if he was working alone and he stated the other guy was in the bathroom. I was waiting in line for 20 minutes before the other guy came out of the bathroom, no telling how long he was in there before I got there. When the other guy finally emerged out of the restroom he just stood around while Sebastian took care of the long line. I don't know what is wrong with that guy but I don't believe he needs his job. Hard to find good help these days. Pretty sad.

Subject: Exceptional Service at Your Brookshire, TX Location Dear O’Reilly Auto Parts Team, I wanted to take a moment to share my recent experience at your Brookshire, TX location (341 FM 359 S, Brookshire, TX 77523). During my visit, I was assisted by an employee named Kevin (or at least that’s the name on the receipt). He was incredibly kind, patient, and helpful throughout the entire interaction. His professionalism and genuine care made a stressful situation much easier, and I left the store feeling truly grateful for the assistance I received. Great customer service is rare these days, and Kevin went above and beyond to help me out. I hope you’ll pass along my appreciation to him and recognize the great work he’s doing. Thank you for employing such outstanding team members—it really m

I had a great experience at this location. The employee, I think his name is Alfonso was super helpful from the time I walked in the store to change my car batteries. He wouldn’t even accept a tip from me. Told me what gives him joy is helping his customers and leaving them satisfied. Thank you so much Alfonso. Your type is rare.