O'Reilly Auto Parts

I recently stopped in at the Claremont 0'Reilly's store .... Was looking for a parking light bulb, and as soon as I entered the store,cI was greeted by the Keith at the counter. I told him about a questionable right side/front parking light bulb, and did he have any in stock... He suggested that we go take a look at the issue, so out we went... In no time, he got the bulb out from a really tight area to work in... He checked the connection of the LED and noticed that the issue was that there was simply a bad connection, so he pulled the bulb out. cleaned the contacts, and plugged it back in - and it was "good to go"! Great guy, great personality, and very polite. O'Reilly's is very fortunate to have Keith in your store! I will certainly go back to your store in the future. It will

Went in and paid $200 cash for some parts. I just spent $1500 in cash at the same store the day prior. On top of the extra $200. I didn’t end up needing the $200 dollar worth of parts so I tried to return them, just to be told they don’t have the cash to do my return. And they can’t guarantee it won’t happen again the next day. The “manager” solution was to give me a gift card or mail me a check 🤣 sad excuse for a manager. I paid in cash, that’s what I want back. If they would have said we apologize but we will make sure to save the money out for you tomorrow, I would have been much happier. Instead they wanted to argue with me, and act like it’s just no big deal.

Even though they didn’t have what we needed they were still very helpful and helping remedy a situation with our windshield wiper so we could at least drive and see in the rain. They had recommended rain eggs since our windshield wiper was broken. Was very pleasant and courteous thank you

Only 1 person working in the store at 3:45 pm on a Wednesday so unable to install windshield wipers even though they advertised free installation with purchase. Poor customer service!

Not impressed, The counter worker had to call 4 times to get someone to find the ten inch wiper for my jeeps rear window. Then she was put out when she had to put her phone down and get up to run the register. I am sorry it was a small purchase, but, it still was needed. Its not the first time I had issues with them, its just the last. I was there on a whim "Oh we need a ......" I shan't have a whim for them ever again. Good luck