O'Reilly Auto Parts

On our way home to Dayton from Zanesville, my battery light came on while driving and many other lights came on along with jerking. Stopped here and they checked the battery. It was almost dead. They replaced it for me and they were very helpful. I appreciated them so much!

Visited to buy a part using a birthday coupon of theirs. Initially hard to find in their inventory. However Dontray kept at it using company information as well as other sources. Found the part and had it shipped in for next day pickup. Of importance also was that he easily applied the coupon to the order. I mention this because during prior years trying to used the coupon was problematic. Others had a difficult time. Which means he did lots of work to find the right part and made easy use of the coupon. I was so delighted that I called their corporate office to pass praise on directly.

I don't usually leave reviews but I received EXCELLENT customer service at the Brice Rd location from Michael and Tony. There were 3 different headlight options for the headlight I needed replaced. The older gentleman, Tony went out and removed the bulb. I purchased the correct one and he installed it for me. I was having a stressful day and this super kind gesture mixed with the conversation we had while he was installing it, really helped brighten my day. I'm a busy single mom and it saved me so much time having him install it. This isn't the first positive experience I've had at this location. They always go above and beyond. Thank you O'Reilly's and thank you Tony!!!

It's sad because there are a few great employees here, very knowledgeable, but the management is extremely unprofessional. On March 20th, 2025 at 5:40pm, after being a long time 5yr customer, I was accosted by the manager Kwan at Store# 1967.. This incident was escalated from an inquiring phone call that I made two days prior. Kwan was very aggressive and slightly rude over the phone when I asked about a certain employee. Sometimes when I would call I usually get Ms. Lindsay and she would say, "Is that you Jason?!?" She knew I was getting ready to ask for my favorite employee, Shannon. I'm an A.S.E. Certified Technician, and I have a great collaboration with Shannon which is why I choose O'Reilly's. Shannon is very knowledgeable, and being in my industry and having an employee who knows th

I had VERY professional, knowledgeable, and helpful assistance provided by the team at this location. The manager and staff are truly an asset to our community. Keep up the GREAT work guys! Thank you for your help.