O'Reilly Auto Parts

I had a wonderful experience shopping at the Grayslake O’reilly’s! I had come in to pickup some parts for my vehicle and Mark was excited to help me find what I needed. I was blown away by his exceptional customer service skills. His expert knowledge of car parts and how they perform enhanced my shopping experience ten fold compared to all competitors in the area! He answered all of my questions, helped me choose which parts and tools I needed as well as explain to me how I could do the job with ease from start to finish. If you come into O’reilly’s in Grayslake look for Mark and you will not be disappointed!

I had such a great experience at the Grayslake O’Reilly’s thanks to Mark. I stopped in because my daughter’s car needed a new battery, and he immediately stepped in to help with patience and real expertise. He gave me helpful on what to watch for moving forward. Mark turned what could’ve been a stressful situation into an easy, almost enjoyable errand. If you need help at the Grayslake O’Reilly’s, look for Mark. You’ll walk out feeling confident and taken care of.

Was there yesterday to deal with a seized break and had yhe pleasure to speak with Mark. He gave me differnt options on what I could do and even told me how to do it. I ended up buying a few tools and cracking a few jokes! Great guy wouls go back a half hour out of my way just to deal with this man again! He definitely needs a raise!

Awesome, friendly, helpful service! I came here looking for help changing out spark plugs for my daughter's Mini Cooper. At first, I just needed some tools and the plugs, and the guys were super helpful, friendly, and efficient. But it was a bit later when this "easy" job turned difficult that their service went above and beyond. I asked if it was ok if I replaced the spark plugs in their lot , which is sometimes frowned upon at other places, but they were totally ok with it, and this turned out to be very helpful when I ran into trouble later. One of the spark plugs actually broke off inside the engine, and two of their employees, Mark & Zach, were both SUPER helpful in helping me figure out how to resolve the issue, and then made extremely helpful suggestions on how to proceed. I a

Patrick and Enrique are always great to deal with very knowledgeable when it comes to getting parts that others can’t get or don’t have.