O'Reilly Auto Parts

I was very impressed with Jasper and her professionalism. She tested the starter and battery in my vehicle and diagnosed it with a bad battery. I purchased a new battery and I am now going to be shopping there for all of my automotive needs. I would even give them 10 stars.

If I could give this place 0 stars I would. Took a battery in there to get it tested. They said the battery was fine even though I expressed my concerns about it giving a reverse polarity fault and bouncing meter readings . So against my better judgment had the car towed 20 miles to the dealership to be told that battery is bad. 350 dollars later that was totally avoidable Then called O’Reily to see if I could get a new battery and they just said not their problem! Called Autozone and they said they would give a new battery no questions asked! Terrible customer service!!!!!! Never again O’Reily!!!

Asst. manager Carrie is apparently too busy to be kind to an 18 year old girl who has come to the store with a list of things to buy because her transmission went out in a snow storm. Oh, and she will roll her eyes at you if she has to repeat herself because you’re trying to process what she’s telling you. This is not the first negative and terrible experience with this employee. She acts like she hates her job… or maybe her life, im not sure which but a little kindness goes a long way!

Want to this location to get brake parts. Needed left from brake hose. Was told they could get it by noon. Came back no hose not even ordered. Gentleman that I talked to was gone. Asked to have ordered. Call the falling Monday and was told it was ordered. Picked up and was told by count boy that he couldn't find any info on it. But they had line in my name waiting for me. He said I would need to return if I paid for to get refund. Found receipt and went back to get refund. Was told by counter lady she had to figure way inventory and charge were not the same. I told her to just refund me. After heated discussion it finally get my refund. Do not shop there. Terrible service

Im a first time driver and very bad with cara but they helped me get the right windshield wipers and great deals