O'Reilly Auto Parts

I’ve been a loyal O’Reilly customer for a long time and have brought them a lot of business while building my Mustang and other cars. Unfortunately, I’ve had multiple bad experiences that made me feel disrespected and dismissed. The first issue was with an employee named Ines. I was looking for an oil sensor and instead of focusing on helping me (after I had already bought 4 sensors from that location), she asked if I was a mechanic and suggested I “go to a real mechanic man.” As a woman who is highly experienced in building cars, that comment was unnecessary and disrespectful. The second issue was with another employee (badge name partially covered, first four letters “Bren”) who gave my boyfriend attitude when he asked about a product. When I came back to double-check, she deliberately

I spend 70 dollars to have my brake rotors resurface when I came back to pick up my rotors my rotors were not resurface correctly still had glaze and zigzag Scratches the guy that cut the rotors didn't nothing to help me he just told me that the job he did is not cover and I just going to have to deal with, and he just walk off. My experience there was VERY BAD SERVICE 👎😕 SO I RECOMMEND THAT ANYONE WHO GOSE THERE TO GET THEIR BRAKE ROTORS RESURFACE DON'T TAKE IT THERE FIND SOMEWHERE ELSE TO TAKE OR ANY OTHER SERVICE BE CAREFUL

I think his name is Junian. Super nice guy I hope he gets a raise or a promotion!

Best store. Best customer service experience Ivan was super cool, comprehensive and helpful. You should have more personal like him.

Great service from staff. They do know about auto parts.