O'Reilly Auto Parts

Not very good customer service for people that are not really into cars. I go there to get simple stuff to clean my car and they are always passive aggressive. I noticed they’re not like that with other people. One time I had a problem with an item that I already purchased and asked an employee for help, he said Idk I have never bought one of those and proceeded to ignore me. Never offered a solution, not even tried to figure it out with me, he just stand there looking at me reading the box. At the end I trashed the item and lost my money cause looked like there was a part missing. It was $10 so not a big deal but it shouldn’t have been like that. I see a lot of good reviews here and that’s great but this is my personal experience. I’ll just go to Walmart.

Aiden was super helpful and knowledgeable. He took the time to make sure I got the right part and explained everything clearly. Great customer service. definitely coming back.

Aiden at the O’Reilly Auto Parts in Lake Delton was fantastic! I was in the area on a business trip, and he made the whole experience easy. He quickly and accurately looked up the correct headlights and high-beam bulbs, installed them efficiently, and even went above and beyond by checking my taillights, turn signals, and brake lights. He’s definitely a great person to have helping you. Thank you for the excellent service!

About three hours away from home, our Ford Explorer started acting up. My husband Mitch popped the hood to discover a broken spark plug wire. We knew this meant we were NOT going anywhere. Not familiar with the area, we started looking up O’Reilly locations nearby. My husband called and spoke with Keith, who told us they had new wires in stock. Once my husband explained our predicament, Keith didn’t hesitate to speak with fellow staff to try and get the part to us, despite not having a delivery driver on staff. Within 20 minutes, Cameron showed up with the part and we were back on the road within 5 minutes!! Someone give these guys a raise, you don’t find kind helpful people like this just anywhere! Thanks to these great people, we aren’t stranded away from home. 🥰👍

My car was overheating and I wasn’t really sure if it was a gasket but that’s what I went to buy, Cameron was so kind and looked at my vehicle and saw it was the heater core hose, this guy went above and beyond used his own tools replaced the hose and got us back home 5 hrs away, his kindness had me crying like a baby, I wish I lived near a store that has employees like him!!! He was a Godsend and I just can’t get over his kindness, I will be going back for anything else I need when I visit this area which is often, thank you Cameron you are a life saver!!! This place is awesome!!!