O'Reilly Auto Parts

Jackie was so beyond helpful and an absolute delight in answering our many, many questions about our car! Shout out Jackie and her team!!!

They shouldn’t hire women that don’t know about cars. I went to buy power steering fluid and this lady with black hair and wearing a hat assisted me. She behaved unprofessionally. She was confused about my request. Didn’t know what she was doing. Charged me for transmission fluid, instead of steering fluid. Finally she asked a gentleman for help and he corrected her mistake. Thank you to the male costumer representative who was able to finalize my purchase and provide the correct item.

Not a bad place. Employees will follow you to the aisle but not ask if you need help. They just pretend they are looking for something apparently to make sure nothing is being stolen. Which unfortunately is probably an unfortunate occurrence. Not everyone is there to steal ...

Hi went into this place for new wires / plugs / cap and rotor explained to the guy what I had for a truck. The guy asked me does a 305 engine a six or an eight cylinder. They don't know anything about cars or trucks. All they really use is the computer these days. Don't waist your time with these idiots on Winthrop Ave in lawrence mass

Thank you to the VIP Tire & Service mechanics and manager who replaced the alternator on our 20 year old Infinity when our car broke down - on our way home from vacation, in a crazy storm, late on a Saturday, on a holiday weekend... and on top of that it was a bear of a job - of course. They persevered well past closing time so we could continue on our way. A million stars for excellent customer service and kindness!