O'Reilly Auto Parts

This location in Manor, TX is fantastic! They always have exceptional customer service. A representative that stands out is Joel. He is extremely knowledgeable, professional, and more importantly he cares about his customers. He goes above and beyond to help. We are very grateful and appreciative of him and how well this location is managed. They all deserve a raise!

Paulo is amazing! I came in to the store because my entire dashboard lit up with every warning possible. I was afraid it was electrical. He informed me it could possibly be that my battery needed to be replaced. He tested it & found it was dying so I purchased a new one. Paulo struggled getting my old battery out & the new one in due to rusted bolts. He was knowledgeable and showed patience & kindness throughout the entire visit. I will definitely return if I need anything because of the excellent service I was given. Thank you Paulo!!

Excellent experience! Joel knows his parts, store is clean. Battery service is the excellent. They'll drive out to you! Staff understood the proper battery for my car which is not typical. These guys really care!

The Manager Kendall was amazing. I went in to grab a part for battery, he could have easily just sold me that part and moved on. Instead he came out and noticed the problem with the battery, showed me what was wrong, fixed it and saved me money and time. Without his knowledge and willingness to help me, I doubt I would have fixed the issue today. If I could give more than 5 stars I would, easily the best customer experience I’ve had at an auto parts store.

I came in early in the day looking for a specific oil and was told they didn’t have it in-store, but they could order it for me and have it ready to pick up later in the day. The gentlemen that helped me out then was very helpful. When I came by to pick up my order, that same gentlemen that helped me out was not there and the employee that was helping me out was not helpful at all. He seemed on edge and ready to go on his brake. I asked about my order and he had no clue what I was asking. Made me feel like I was crazy even asking that I had an order being delivered to the store. I was polite throughout the interaction but he was done and not having it. He begrudgingly helped me out, and we found my order, but made me think that the oil that I had ordered was not what I needed. I was trying