O'Reilly Auto Parts

I went into O’REILLY with a dead battery and Troy was able to inform me about the differences in brands and cranking amps while also giving great advice on brands of batteries and the different tiers within the brands. I’ve never had such an accommodating and knowledgeable worker at any parts store in the metro.

O'Reily's will not honor their there warranty on the parts they sell. Purchased a starter from them that is defective, from the first time I installed it the gear would not fully ingauge to the starter ring ( it grinds before making contact). I does not do it all the time so when I take back to show the store it would not do it. I showed them a video, even when they here it , because their tester will not show it they will not warranty it. Their manager has no Common sense or knowledge of how the parts she sells should work. Her response was (sounds a little rough). Do not expect O'REILY'S to stand behind their parts. Do not buy from O'Reilly's go to some other Auto parts store.

Worse O'Reilly in the US that I've seen. Always the wrong part or poor quality. Went in there last night with my son and couldn't get staff to look up from their phone for 10 seconds to help me. Asked if they had a couple bolts I was looking for (even had part number) and he said they don't have it without even looking at his computer. A guy and a gal just sat there with their feet up staring at their phones. Wish This Store would close so we can get a good parts store in Norwalk. If you don't want to be open, then close down the store!

I called Oreilleys to get a wrench in a pinch and had someone on there way to get it. Troy answered the phone and was not professional at all. I called to ask about an adjustable wrench, forgive me, Troy likes to call it a crescent wrench and wouldn’t settle for adjustable. Asked if he could set one off to the side and was met with “I don’t pull parts until you are in the store with cash on the counter”. I found that reasonable and just asked that if my friend brought the wrong thing up just help them out to get the right tool. Troy just hung up, no help whatsoever. Every other parts store I have called for situations like this has been more than happy to set aside a tool or part for me.

Keegan and Dylan helped me above and beyond the service I was looking for. Too all the haters:... They are there to sell parts. Plain and simple. They don't know how to work on your peticular vehicle. HELL 90% of you, can't tell me a sub model, engine size, license plate #????!! The employees do good for the minimum all wages they are given. They find my part!!!!! 5 stars