O'Reilly Auto Parts

First and last time my business goes here. Thought you might have better employees than autozone but i guess every auto place has creatures for workers. Bought a fix a flat can a couple days ago ended up not using it and getting a new tire. Went to return without receipt and Jenn said can not return without receipt not even for store credit. Product was brand new un opened. I asked if they can just return back to the card i used for purchase as we are in 2026 and every single store has the ability to do this through card transactions. I mean come on… in the middle of us talking she said excuse me can you let me finish my sentence. Right there shows lack of customer service and attitude that was not needed. I’m not one to make a big deal about it but I told her how I felt and that she was r

Well stocked for sure. They had a starter for a 1970 VW Karmann Ghia in stock for under $100. And when I had trouble with my install and went back I got good advice and boom I’m back on the road. So glad they moved in 👍

Have our parts 9 x out of 10 and great customer service in Henrietta, NY

Just happened now 9:48 am Sunday I went to the Store and was tall white guy with the green eye. I say good morning he looked to me like down eye and he ignored my Greetings and I said again good morning and he like don’t like say good morning his execute oh I didn’t answer you because I was do something. I told him you just hold the paper and you dropped on desk do I should pay him for say good morning back ! It’s was my favorite store at Neighbourhood but absolutely I will not go back again !

It was a very cold day, but they took their time and we’re very professional and helped me to replace my headlamp on my SUV.