O'Reilly Auto Parts

I had a great experience with the associate Shay at O’Reilly Auto Parts. She was friendly knowledgeable and took the time to make sure I got exactly what I needed for my brake job. She answered my questions clearly and didn’t rush the process which I really appreciated. Customer service like this makes a big difference and I’ll definitely be coming back because of it.

Israel at Oreilly Auto Parts provided excellent customer service. He was professional knowledgeable and very helpful throughout my visit. He took the time to answer my questions and made sure I got the right parts without any hassle. Its clear he cares about his customers. Because of Israel my experience was smooth and positive and Ill definitely be returning.

On 12/27/2025 at approximately 5:50 PM, I had an extremely unprofessional and hostile interaction with Assistant Manager Sofie. I brought in a battery that is only one month old and clearly malfunctioning. I had already tested the battery with my own tester, which showed the battery was not in good condition. From the start, Sofie spoke to me in a condescending and confrontational manner, repeatedly raising her voice in front of other customers. She repeatedly interrupted me with statements such as “you’re not listening to me” and “let me finish,” while refusing to listen to any customer input. Her behavior made it clear she believed her word was “law,” regardless of evidence or customer concern. While I was holding my phone in my hand (I was not recording), Sofie stepped closer to me an

Terrible service from this place. All I wanted to do was to return my bad battery (only used for 6 months) and get a new one with my 2-year warranty. The manager, Chris, didn’t want to give me a new battery because he believed there was something else wrong with my vehicle. This guy is NOT an auto mechanic and was upset when I didn’t agree with him. He denied me service because of this disagreement, even though I stated that if I use the bad battery, my vehicle wasn’t going to work properly, which could possibly result in an accident. (My battery had already died on the freeway once.) I told him that I did not feel safe with the battery, and he STILL denied my warranty. The worst service I have ever received. This “manager” needs to be fired for horrible customer service. I wish I could do

Nice and very helpful. When I need a location of part in the engine they show more or less where it is.