O'Reilly Auto Parts

I’m very disappointed with my recent purchase from O'Reilly Auto Parts. I bought a motor oil, only to find out when I got home that it had already been opened and partially used. This was not mentioned anywhere at the time of purchase, and I expected to receive a brand-new product. It’s frustrating to pay full price for something that clearly isn’t in new condition. I trust stores like O'Reilly to maintain high standards, but this experience was a letdown. When I went back to return the item the customer service wasn’t willing to do a refund, i hope they take more care with their inventory in the future.

Thanks David for input he's the master I'm friendly with the store manager as well Great crew

I had a wonderful experience at this O’Reilly earlier today. I needed a new battery and called to see if they had a matching battery and if they could do the installation. Josie, who attended me, said they needed to check the car. I came in and we took a look. Unfortunately, my car had some tubes above the battery and she said they couldn’t do it. I decided to buy their battery and take it to another shop to get it installed. Josie even offered to call some of their partner mechanics to see if they were available for a quick battery install. As she was about to make the phone call, she noticed one of their mechanic clients was there picking up some gear. She asked him and we did the installation right then and there! I got a little lucky there with the timing, but Josie’s attention and car

They have what I need and prices are reasonable plus they give a good guarantee on parts purchased.

Lance provided extraordinary customer service for me today, Friday, August 1. He was patient, knowledgeable, efficient and kind. I am 88 years old, so I especially appreciated the fine gentleman Lance is.