O'Reilly Auto Parts

Angel helped me with an auto part. I first went to Wheel Works and they told me I would have to make an appointment for a diagnostic test which is $237.00. At O’Reilly Auto Body Parts, Angel helped me immediately, charged NOTHING for the diagnostic check, immediately told me the problem, and showed me how to install the part. He was so kind and quick! The part was $130.00. Over $100.00 less than the diagnostic test at Wheel Works alone, and I didn’t have to wait! The guy at Wheel Works was very nice, and I certainly don’t blame him for what that company charges, I was just so pleased with O’Reilly Auto Parts, that I will always go there first even over the Nissan Dealership. The O’Reilly shop I went to is the one on Saratoga & Prospect in Saratoga, CA. After I installed the part,

We have been a long time satisfied Customer. However, in very recent years we along with other people didn’t have a good customer service experience. Most of us are now older people so we can’t install lights or wipers as we are aging population. To my surprise the young lady who was waiting on us informed that she the manager & they are not obliged to install these parts. It was like “Take it or leave it.” This attitude was totally unacceptable. Even her tone was very impolite. We had never experienced such behavior at your Store. My past experiences were very positive & uplifting to see the young people working hard to work for Building Retun Business. Far a while we stopped doing business with O’Reilly Auto. I found out from other people that they had a similar experiences. But re

I just had a very wonderful surprise as I went to buy new lightbulbs at O’Reillys. Angel was incredibly helpful and installed the bulbs for me and cleaned the glass so now I can drive much more safely. This was a total unexpected surprise because I was dreading installing these tiny lightbulbs myself. Made my day, week and month!!!

I had an absolutely fantastic experience at O'Reilly Auto Parts! I went in needing to replace a burnt-out left brake light but had no idea where to even start. That's when Angel, one of the employees, stepped in. Even though I know they aren't supposed to, Angel went above and beyond and helped me replace the light right there in the parking lot. He was incredibly kind, patient, and knowledgeable, making what could have been a confusing task quick and easy. This level of service is truly exceptional. Thank you, Angel and O'Reilly, for the five-star treatment!

We often go to a place to buy something, and we don’t like being sold a thing. It’s a rare treat to be won over as a customer. That’s exactly what the team achieved today with me. I have never been treated so well before. Went here because it was the only place that carried Motorcraft batteries. Needed a group 65 that day and they had one, and helped me check my alternator, while helping 3 other customers and didn’t waste anybody’s time, treated me so well. Wonderful experience. Don’t want to shop for car anything anywhere else again. I’ve found a partner for auto part supply.