O'Reilly Auto Parts

I can't remember the gentlemans name, but the older dude working there knows his stuff. Dude deserves a raise. My transmission was skipping gears until he recommended some transmission fix and even helped me figure out how to check my transmission fluid. He solved a problem in 2 minutes that took me and my friends 3 months to solve.

Amazing customer service I may get the names wrong but I believe Ema and Francisco were there to help and they were great, extremely friendly, professional and very helpful. Would recommend this O'Reillys🙏

Had some mixed experiences in the past. But this location is rapidly working its way up to five stars.

The staff always does what they can to help. I have no complaints

Where has customer service gone? It definitely isn't being taught in the SOP's by the business or management it seems. Or at least not upheld. I'm a local business owner and will NEVER patronize the Sun Valley O'Reilly store and perhaps O'Reillys in general for that matter. I'll be sure to let everyone know in my BNI groups and all my customer's as well to not patronize O'Reillys. And yes it is for something that is so petty and something that could have been handled with respect and common courtesy, it's not even funny. While waiting in line to pay for an item I went and picked out myself, the employee behind the counter leaves to show the guy in front of me where to find a part. On his way back the employee is stopped by someone not in line, asked a question and the employee goes and