Orthodox Auto Company

I want to be very clear about the experience I had. The employee I interacted with—an individual working in the office, a slim Black male with light brown eyes whose name I did not obtain—spoke to me like trash. His tone and manner were disrespectful, degrading, and completely unacceptable, especially while I was dealing with the emotional distress of having my vehicle stolen. No customer should ever be treated in this way. I am confident I am not the only individual who has experienced this behavior. Conduct of this nature should not be tolerated in a customer-facing environment, and I believe it warrants immediate corrective action, up to and including termination, to ensure this does not happen again. As someone who works in the automotive industry and is a part owner of a dealership

Don’t shop with them very unprofessional no sense of urgency they will play in your face I ordered a used rim for$150 they made me make a deposit of $25 plus a dollar for thier credit card machine totaling $26 which is illegal but no big deal needed the part they told me they will pull the part and give me a call when it was ready this was at 11 am by 5 at the end of their work day the part still not available ok kool I’ll come in tomorrow nope I call in the morning 11am 24 hours later and they still don’t know when the part will be pulled because they pull in order of request and because its NYE they closing early and probably closed New Year’s Day my issue if you knew all this why not tell the customer up front you made it seem like it was pay your deposit they pull your part but no the

I called them on the phone. Asked them for a HEAD UNIT. They said they had it. Put a $20 deposit down. Went to pick it up. It was a mid screen. Told them this wasnt it. Came back again after they said they had it. Same part. Told me it was a reasonable mistake. I understood. They then told me they cant get my part and would issue a refund. That was aug 20. Have yet to see anything about the refund

🤨Definitely not recomendable after you paid in cash for a part they tell you okay we call you tomorrow but nothing guaranteed that they will call you so wen you say is clear that you don't have the part I paid for so I Want my money back they will give you a check 🤨 Definitely NO GOOD the only good thing is the view of the river

This negligent outfit should be named Un-orthodox auto. They towed my trailer and destroyed the entire towing mechanism & I had to pay $265+ to get it back! It took 3 hours of my time. When I showed them the damage they told me that they were not going to pay for it! I was forced to tow a broken trailer placing myself and other people in danger. DO NOT DO BUSINESS WITH ORTHODOX AUTO!