Otto Kihm Tire And Service

Kalamazoo, MI · Auto repair shop

Rating
4.2/5
★★★★☆ 4.2
Reviews
20
Rank in Kalamazoo
#60
of 265 shops
City Percentile
49%
rating percentile
Address
Otto Kihm Tire And Service, 425 E Vine St, Kalamazoo, MI 49001
Phone
(269) 345-6153
Website
www.ottokihm.com

Otto Kihm Tire And Service is an auto shop located in Kalamazoo, MI. It is one of 265 auto shops listed in Kalamazoo. Its 4.2-star rating is slightly below the Kalamazoo city average of 4.4 stars. There are 10 photos associated with this location.

About Otto Kihm Tire And Service

Certified service center specializes in wheel alignment, car repair and maintenance, oil change, radiator, brakes and auto electric repair.

Customer Reviews

★☆☆☆☆ 1.0 Chandra Irwin · Oct 2025

At first I only had a few things wrong. I explained I had a warranty to pay for some items. Then after the initial repair, they continued to come up with more and more things wrong. They knew how the warranty worked and were supposed to claim all items needing repaired lumped together for the inconvenience of them being so unorganized and difficulty with staffing. Dan started yelling at me and the warranty company several times. Him and Brian lied about the claim as well numerous times. In the end the vehicle was repaired but they took payment twice for much of the repairs and never gave me the credit I was due. Also much could have been avoided if they were not lying constantly!!

★★★★★ 5.0 Chuck Ford · Dec 2025

I had a flat tire after a cancer treatment, walked in, borrowed a air tank, drove back and within mins they was fixing it for me... made my day a little brighter, thank you guys

★☆☆☆☆ 1.0 Tia Portrum · Mar 2024

Revised: I recommended someone there and they acted very prejudice towards them, didn't do the job the first time, and then made zero efforts to remediate the poor customer service and prejudice received. I won't be going back. I was surprised and ashamed that I recommended them as a good autobody shop only for them to recieve that type of treatment.

★★★☆☆ 3.0 Theresa Zywicki · Jul 2025

I took a fleet of trucks here for 12 years. Not sure what happened, but they are the most disorganized company I’ve worked with in years. Service was good on basic repairs. But communication was very frustrating.

★☆☆☆☆ 1.0 Logan Johnston · Feb 2025

This review has been about 3 years coming. I moved cross country in 2022 and took my VW to them to diagnose a check engine light, shaking, and rattling that was going on with my car. They charged me about $300 to run a code reader and say they didn’t find anything wrong. Fast forward… found a good mechanic out here that charged me $300 to install new sway bars that were bent, causing the noise. They also found a misfire and changed my spark plugs, which solved the check engine light. I have been waiting to write this review but now am compelled because I have realized what trash mechanics work here. Cheers and good riddance

Accessibility & Amenities

✓ Onsite Services ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Oil Change ✓ Mechanic ✓ Restroom ✓ Appointment Required ✓ Appointments Recommended ✓ Debit Cards ✓ Nfc Mobile Payments ✓ On Site Parking

Services

Auto repair shopAuto body parts supplierAuto electrical serviceAuto glass shopBrake shopCar repair and maintenance serviceMuffler shopOil change serviceRadiator repair serviceWheel alignment service

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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.