Otto Kihm Tire And Service

At first I only had a few things wrong. I explained I had a warranty to pay for some items. Then after the initial repair, they continued to come up with more and more things wrong. They knew how the warranty worked and were supposed to claim all items needing repaired lumped together for the inconvenience of them being so unorganized and difficulty with staffing. Dan started yelling at me and the warranty company several times. Him and Brian lied about the claim as well numerous times. In the end the vehicle was repaired but they took payment twice for much of the repairs and never gave me the credit I was due. Also much could have been avoided if they were not lying constantly!!

I had a flat tire after a cancer treatment, walked in, borrowed a air tank, drove back and within mins they was fixing it for me... made my day a little brighter, thank you guys

Revised: I recommended someone there and they acted very prejudice towards them, didn't do the job the first time, and then made zero efforts to remediate the poor customer service and prejudice received. I won't be going back. I was surprised and ashamed that I recommended them as a good autobody shop only for them to recieve that type of treatment.

I took a fleet of trucks here for 12 years. Not sure what happened, but they are the most disorganized company I’ve worked with in years. Service was good on basic repairs. But communication was very frustrating.

This review has been about 3 years coming. I moved cross country in 2022 and took my VW to them to diagnose a check engine light, shaking, and rattling that was going on with my car. They charged me about $300 to run a code reader and say they didn’t find anything wrong. Fast forward… found a good mechanic out here that charged me $300 to install new sway bars that were bent, causing the noise. They also found a misfire and changed my spark plugs, which solved the check engine light. I have been waiting to write this review but now am compelled because I have realized what trash mechanics work here. Cheers and good riddance