Ourisman Chevrolet Service and Parts Center

Buying a car here was great but the service department was terrible. Not worth coming back for the advertised free oil change.

Awful, still don't have a ride. Service person Tim said all of the parts were there and we would get our SUV back in 2 days, it's been 3 weeks. We only had the SUV less than a week. Service light was on when we purchased it. Sales man Devaugh said bring it back because it was getting dark and they would fix it no charge. I wish I could have given a positive review, but I can't I have no ride.

The staff of this dealership was extremely helpful and comforting with getting me through this tough repair. Mr. Tim Dixon worked on my case and was great with keeping in communication with me regarding my vehicle. He also did all the footwork to ensure things were done right the first time and was very patientwith my many questions. I highly recommend his services and this dealership. Especially for parts and service. Ms. Tony also worked with me from parts providing me with a transmission and was very helpful in getting me connected to Mr. Tim for help and Mr. Kenny who reviewed my repairs to get me back on the road. I am grateful to them for assisting with a very costly job. If you have or want a Chevy visit them.

I am the opposite of impressed with this Dealership. Not only does the used Vehicle i bought from them has major undisclosed issues, that presented themselves right after the possible return date (I'm sure the check engine alert was erased in order to sell the car), my trade in vehicle was already shipped out before my financing was approved. The only reason for me getting an ok deal in the end was that they had breached contract by doing so, and were not able to return my old vehicle to me to opt out of rewriting the terms of the contract in their favor. I already had a Grand worth of repairs on a good looking vehicle i bought less than 2 months ago. Not a good way to make business, and the first and last time Ourisman will get business from me and my family.

This shop hike up prices for services and coupons are funny because it's a joke. I went in because of the coupon for front brakes and router and the coupon was for that. The price with coupon for only front brakes was $817.00 on a 2019 Chevy Equenox. The manager hung up on me and Tim the one who drew up the paperwork tried to convince me that they used special brakes and pads. DON'T COME IN THIS SHOP EVER.