Ourisman Ford Commercial Truck Center

I purchased a brand new dump truck from this dealership in November 2025, and less than a year later it has been sitting undrivable with under 3,000 miles due to serious failures involving the dump bed and braking system. This has already cost my business a significant amount of money because I have active contracts that cannot be completed while the truck is down. Despite the sales contract being made directly with Ford, I have been bounced back and forth between the dealership and the body manufacturer with no one taking responsibility. Follow ups that were promised never happened. Communication has been slow, inconsistent, and at times nonexistent. I have had to chase answers repeatedly while continuing to lose income every week. This is unacceptable for a commercial dealer selling br

Bought two trucks here! Will NEVER even walk foot into those doors after my experience this morning trying to get an oil change and a new tire! Absolute HORRIBLE customer service! My company would never! Do not, I repeat do not give them your business or get ripped off on car Maintence. Do your research first please! I repeat do not do business here!

I own a Ford truck and I called twice to schedule a service appointment, and both times they hung up on me. This is a complete lack of respect for potential customers; they need to improve their phone service.

I would like to start by thanking Mr. Karwan so much for his assistance from our initial meeting. He helped me place a special order for a cargo van and kept following up with the order status the entire waiting time. He was extremely devoted to helping me and I would highly recommend working with him if you’d like to have a flawless experience in buying a commercial vehicle.

Be careful! Their service reservation system does not work at all, so they claim. If true, not sure why they have it up, very inconsiderate. I made an appointment, they sent me three reminders, then I walked in early after driving 30 miles thru traffic only to be told by Glen the truck service desk manager that the system does not work, he did not know I had an appointment, and it would be 3-4 days before they could even look at my truck. Funny thing is though, I accidentally stopped at their regular service center first, and they knew all about the appointment, pulled it up, and directed me over to the truck center where Glen was at, so someone is either lying or incompetent. Big mess and cost me a whole morning off work! I was actually going to have my truck fixed, an F-250, and then se