Ourisman Mazda of Rockville Service Center

Had possibly the worst customer experience here. Brought my car (that I leased 2 months before only) to fix squeaking breaks. The young man I dealt with was so rude. He never reached out to update me on what was happening with car, unless I sent a message or called first (one of those times I was put on hold 18min and hung up). Most times I sent a text message I received absolutely no response. And when I did it was curt and in ALL CAPS. It felt like I was bothering him asking what was going on with my car. I sent an email and no response to this day. I dropped my car off one day assuming it would take a few hours or maybe even a few days, well I got it back 2 weeks later. Zero care in the world to let me know what was happening or when I could expect my car back. The attitude and lack of

I don't recommend getting your vehicle serviced at Ourisman Mazda of Rockville. After scheduling an appointment days in advance and taking time off work plus moving things around my work and personal schedule to accommodate it, I was told when I arrived that my vehicle could not be serviced because of other vehicles they had in the queue. The person at the desk did not ask for my name or even apologize for this. He didn't seem to care and kept saying in a flippant tone and manner that I would just have to come back another day. When I asked for specific times I could bring my car in, he kept telling me different week days instead of the specific times I asked for. I have never had this happen at any dealership before. This was extremely disappointing service. While I can understand these t

Dropped off for an appointment at 11:30 for an oil change. Now they're trying to keep my car overnight? This is absurd. Service said they booked 50 appointments. It is their fault they overbooked, and the customers have to pay for it. Horrible wait times, expect 5 hours for an oil change, and an "oopsie" from the staff.

Worst service! Oz Maldonado made a face to me and refuse to reply my question about the car.

Slow service. Went for my first oil change on my cx-90 and it took 4.5 hrs and said it was because of tire rotation and fluid inspection… it’s a brand new car.