Ourisman Volkswagen of Laurel Service

I was greeted when I walked to the door. I was help right away, very sweet and friendly young lady. Helen Pereira took great care of me, I was getting my car appraised.

*Warning!* I don’t usually write reviews, but If I could give this place 0 stars, I would. We brought my fiancés 2021 Volkswagen Tiguan (which we bought from Ourisman Volkswagen brand new) to have an oil change done and immediately started having issues with the car afterwards. A week after the oil change was performed, the coolant light in the car came on, so we took it back to them and verified that all fluids in the car should be “topped off” when performing an oil change, which they confirmed, and they filled the coolant up for us that day at no add’l charge since they had missed that when we brought the car for an oil change. Then, a few weeks go by and the oil light comes on in the car and we notice the car is running out of oil to the point there was zero oil left in the car (the EP

I brought my 2016 Volkswagen Passat in because of a strong gasoline smell. The dealership misdiagnosed the issue as a leaking fuel pump gasket and quoted me $1,356.05 for the repair. After getting a second opinion, I found out the real issue was a cracked fuel pump. I had it repaired for way cheaper at another shop and kept the damaged part as proof. When I questioned the high quote, the dealership stood firm first then suddenly dropped the price by over $450 without giving a clear explanation. Their own paperwork showed a quote of $225 for the same job, but they never mentioned that again. This raised serious concerns about transparency and honesty. I received multiple vague calls and follow-up messages. Only after filing complaints with the FTC, NHTSA, and the Maryland Attorney General

Unethical practices for sales! Service is pretty good I have been coming here for about 2 years. Recently I got a text from Brian Dekert the General sales Manger telling me I would get up to 130% for my car, by text, said they need inventory. I drove all the way there to find out it was a gimic, DONT COME, ITS CLICK BAIT. I was offered about 30% if I buy a car, not happy and if I don't speak to the head in charge I will take my business, daughters business elsewhere. Ridiculous practice, there are other dealerships for volkswagon. Mr. Chi what are going to do about this??

I bought my car here and recently came in for a service. They wanted to charge me $1150 to change fluids that they hadn’t even checked before. The $35 tire rotation that they listed on their website is actually $50. The oil change was going to take 2 1/2 hours. Save yourself the hassle and go elsewhere.