P & N Auto Works

I would like to thank Chris and the team at P & N Auto Works for the amazing restoration of the front end of my vehicle. Proper communication was provided and it's unfortunate that the vehicle had to remain at their shop far longer than it should have due to circumstances that were beyond their control. I was informed that a vital part of the vehicle was ordered about 4 or 5 times due to damaged or incorrect parts coming in due to the negligence of the shipper(s). Chris assured me that he was doing whatever he could to make sure the vehicle would be ready as soon as he could and once he received the proper part, he managed to assemble and detail the vehicle on the same day! I arrived later to find what seemed to be a new vehicle at first. This is how exceptional the care and effort was put

Ive always seen this repair shop growing up in eo but not sure if its the same owner or same shop after 20+ years. Always wondered if they did good work. A friend of mines had their car repaired here through insurance & had nothing but good things to say. So with my accident I decided to give them a try. It wasn’t a regrettable decision. Chris very helpful throughout the process. Wait time wasn’t a problem for me as long as i was covered on the rental. The only difference was that the part replaced wasn’t the same removed from the vehicle. Part wasn’t attainable because of over sea parts. At first wasn’t comfortable with it because of course u want the same part replaced but after honestly im happy with the replacement it looks way better to me. Insurance was able to replace other matching

Initially, I chose P&N because of their amazing reviews. However, communication is where they dropped the ball for me. My car took over a month to fix. To be fair, when I first dropped my car off on 10/6 they called me a day or two later to inform me that the parts needed for my car were on back order, therefore they were unable to give me an estimated date of when my car would be completed, understandable. I waited 2 weeks and called on 10/22 just for an update, they said that they received the parts and would update me when they begin repairs, never received that call. Disappointed, but whatever I assumed they were working on the car. October 31st I saw a pending charge from enterprise on my CC and a message asking me if I still need the rental… this annoyed me because they’re supposed

Terrible experience from start to finish. The repair quality is unacceptable. The bumper color does not match the rest of the car, the paint is already peeling, and panel gaps are clearly uneven. When I pointed this out, I was told “it’s fine.” It is NOT fine. Chris was dismissive, defensive, and refused to take responsibility. Instead of fixing obvious defects, he tried to blame me. Extremely unprofessional behavior. Avoid this place.

Amazing work done by Amado and his team. I had minor work done and was recommended the shop for insurance reasons, but they did excellent work on my car. Looks just as good or better than when I got it. The staff there was also very nice and patient with me as I wasn't able to pick it up when it was ready and willing to give me more time. Scarlet at the front desk was also very nice and made me feel as if I was always welcome to ask any questions regarding the vehicle. I'm recommending this shop to anyone I know who needs great work done. Thank you!