Papé Kenworth

My name is Kizzy. I work with Cloud trucks and owner operator Glenn into the dealership and I thought it was just an oil leak from the bottom of the pan, but it was my gasket from the bottom of the pan and another part of the top of the engine that was a gasket leak also my diff system, Harvey blew me back with handling all of it from the mechanic. I just know his name is like COMES Joel and definitely definitely the lady in the front mirtza They made me feel welcome and for all the work that I had done there I thought I’ll be there for a week. I was there for 24 hours. They let me know every step of the way I will be coming back I mean, just very very good hospitality towards drivers I’ve never felt so welcome and I just want to thank you guys from the bottom of my heart for just being w

Papé Kenworth – Lathrop, CA I can’t say enough good things about Pepe’s Kenworth! From the moment I arrived, the staff made me feel welcome and taken care of. They got my truck repaired quickly and went above and beyond to make sure everything was done right. You can tell they really know their stuff — very knowledgeable, professional, and experienced. All the staff is awesome! Everyone was friendly, respectful, and genuinely cared about helping me get back on the road as soon as possible. They kept me updated throughout the process and explained everything clearly, which I really appreciated. If you need any kind of truck repair or maintenance, I highly recommend Pepe’s Kenworth in Lathrop. They’re fast, reliable, and honest — exactly what every driver needs when it comes to keeping th

Good place to get parts, just feel bad for the workers. I called a few days ago and was put on hold, the guy said he could take my number and call me back. After a while of not hearing back I decided to go down there and there was an extremely long line. All the employees were with customers and the line took forever. By the sounds of it the customers either didn’t know what they were looking for or were complaining about prices and were holding up the line. No wonder the line was so long and I was on hold for so long. By the time I got to the front, that poor guy looked so stressed out. With the phones ringing the entire time and the other customers practically harassing the staff for discount, how do they find time to call people back? I hope this isn’t a case of higher ups putting unr

Signed up the truck friday 25th, ‘MORNING’. (by tow truck). Due to engine derated DEF issues, the same day they connected it to the computer and found some codes. The main code was the NOx sensors, something easy to troubleshooting and easy fix. Well, I spend all weekend on the hotel, hoping they’ll finished by monday!. Company call them to ask at what time truck will be out of the shop!, right? They said they were short on mechanics, as many of them didn’t show up to work on monday! (Incompetent). Today is Tuesday, and they told the company on the morning, that the truck will be ready today on the afternoon, guess what?! Probably not’ due to “mechanics rotation”! The mechanic troubleshooting my truck didn’t finished it, and now is working on another truck (due to the rotation) saying tha

Excellent service but nothing to drink coffee machine without furniture, and water foutain dry also(…) in lounge and restrooms downstairs was dirty