Papé Kenworth

Walked in with a legitimate question about how to best fix a problem on my Peterbilt. After waiting patiently for 10 minutes, the guy behind the desk asked me what I wanted as if I were a nuisance. Zero customer service interest. Zero concern for what I was there to try to sort out. Treated me like a moron. Rest assured, I will not trouble them further.

I bring my truck there 20 December to diagnostic check to check engine light. Usually for diagnostic price is $300 max everywhere. But they don’t asking me and they take off some parts . Also they don’t called me and after 1 week I called asked what’s issue of truck they told me need to doc replace and I said I don’t need that but they gave huge amount of invoice only check for diagnostic check. They don’t care customers have enough money or not to replace that . I got my truck from there after 2 weeks and there is still check engine light on . I will never come again and don’t recommend there !

Excellent service! Had an airleak on my trailer, and they had air leak found and fixed in about a hour, with no wait!

Going to a kenworth shop is like going to a candy store ! Beautiful trucks from all jobs in trucking. Like a lot of business under staffing. One way to look at any business. There are times many people want there service done yesterday. A businesses cannot afford to keep to many employees on to have standing around with no work. So finding that happy neutral spot nearly impossible. Then again you can only work on trucks with the space you have to work in...

The technicians are very knowledgeable and out of their way helpful even if they aren't working on your iron. Parts and hose making side are knowledgeable and efficient even when faced with minimal information about Parts the customer is looking for. The equipment rental side is exactly what's advertised. No hidden fees. You get exactly what you pay for and they are helpful and courteous from placing the order for rental, to delivery and pickup. The entire place is well ran and would highly recommend!