Parts Department At Honda Orem

I ordered a thicker sway bar from them, and they notified me that it came in. I brought my car in for regular service at the same time, two birds with one stone. I came in at 10:15 a.m., and they just wouldn't bring it up to inspect. They also said my car was second in line a little before 11am. That was a lie. By 1:05, I was forced to get an Uber to work because they had just barely started working on it, not still working, barely still starting more than two hours after they said it was almost next up. Just then, after several hours, they were able to confirm with me that it was the thicker 20mm bar and didn't accidentally end up with the thinner 12mm by accident. It boggles the mind how it took three hours, basically the length of two average movies for them to get to the point they wou

Saw somebody posted a bad review this week and had to come give my two cents. Used their parts department atleast 4 times getting fluids and random parts for my cars. Never had a complaint! I’ve always felt the staff was respectful and helpful when I have gone in and will be stopping in for some trans fluid this week!

Terrible service. I spoke to someone the day before about a part I needed to order and they said they found it but didn’t have it in stock. (She was also quite rude about it.) I called the next day to order it, got a different employee and told me I couldn’t order it from them, and didn’t even try to look up the part for me. Which is ridiculous because the previous day I was able to. The man I spoke to was extremely rude.

Honda of Orem has the worst parts department I've ever dealt with. The parts department employee was extremely rude. I will be filing a complaint with Honda corporate.

Staff is great but I feel like they just wasted my time, I don’t understand the point of booking an appointment 2 weeks before if they’re going to treat you like a walk in. 2 hours for an oil change is just crazy, I just they told me before so I could go somewhere else to wait or just to be prepared to wait 2 hours for an oil change :(