Payless Auto Salvage

If I could give zero stars I would paid for a transmission let them know my car was at to the shop allready brought them my core for transmission didn't pull the part waited three more days lady said we will call you when it's finished never called I had to call just to be told transmission they pulled has a hole in it allready so I paid for a transmission not to get a transmission and to waste my shops time to pull my transmission. this has to be the worst place I have ever been to for any parts and to due business with complete waste of time money and effort they say the shop guys don't show up none of this was my problem till I even showed up.wont be returning.

⭐ 1 Star – Management Needs to Address This Immediately I am leaving this very detailed review because what I experienced at Payless Auto Salvage goes far beyond a simple mistake. I wanted basic customer service, honesty, and accountability. I don’t care how big of a business this is — customers still deserve respect. What I received instead was disrespect, dishonesty, and repeated bad parts, with no effort to make things right. One of their employees told me I had a credit on my account. Later, that same employee said it was entered wrong and tried to blame me for their internal mistake. He even told me I could “overwrite Oscar” for the credit, which is extremely unprofessional and concerning. When I calmly explained that it wasn’t fair to a customer and that they should stand by what t

BUYER BEWARE!!! I called on Friday to inquire about this transmission you had listed as a Grade A part for $250. I asked if it was indeed a Grade A part, working with no issues. I was assured that it was working and that it is that price because you have overstock and are just trying to move parts off the shelf. I was also told it came with a warranty, but it would not be ready to pick up until Monday. I rented a car to come up there for what was listed as a Grade A part for it not to be even a working part. Far from Grade A if it’s not working! I asked how you can say it’s a Grade A part if it’s not working and was told it was a fresh pull and didn’t know until it got pulled, meaning it wasn’t already checked and run tested, or a Grade A part, as was stated. Then you tried to tell me yo

⸻ ⭐ 1 Star – Witnessed This Firsthand, Completely Unacceptable Behavior I am writing this review as William’s girlfriend, because I personally listened to the phone call and was physically present at the shop during this entire situation. What I witnessed from Payless Auto Salvage was rude, dishonest, and completely unprofessional behavior toward a customer who was simply asking to be treated fairly. From the very beginning, one of their employees told William that he had a credit on his account. Later, that same employee claimed the credit was entered wrong and tried to blame William for their own mistake. He even told him he could “overwrite Oscar” for the credit, which alone shows a lack of professionalism. When William calmly said that wasn’t fair and that a business should stand by

We had been to numerous parts stores and kept getting wrong parts, I called Payless Salvage in Rogers and Klassy said let me ask our guy and then says yes I have them and I could pick them up as soon as he pulled the parts!! Part were the correct size and way cheaper than anyone else !! They are my new go to for anything I need and such Nice people !!!