Payless Car Rental

The worst experience ever! Same complaints as eeveryone else, dirty, bald tires, no windshield wiper fluid, they charged me for the insurance and if I refused to take the car they wouldn’t take me back to the airport Refused my Mastercard when there is a sign next to me stating they accept visa and MC I RENTED A MID SIZED SUV AND GOT A SUB COMPACT CROSSOVER, When I tried calling I got no answer from any of the numbers and when I returned the car and asked for a refund ir discount they gave me a card with the same numbers and then told me they weren’t call me a shuttle and told me if I didn’t leave they would call the cops…… I told them I would wait. Cops came and they had to call me the shuttle. But then they charged my card an extra 10$ I guess for gas. But I have a video time stamped of

I forgot my CC. Couldn't rent from Enterprise. Thank you, Payless 😊

At first I thought the guy was giving me a decent deal in a pinch, he gave me a price for 7 days and said there was a $300 hold charged me $850 and after I returned the vehicle total balance ended up being $805 so that means $345 was put into someone's pocket because it was never credited to my account. Don't ever trust a guy named Marc.

I've rented from this facility several times and they've always been great. This time, I had a reservation with Enterprise (my company has a rate with Enterprise) that was cancelled by them an hour before I was supposed to pick it up. I was in a panic as I had to drive to catch a flight at lunch time. I stopped in to Payless and Mark (I believe) was getting cars ready for the morning. It was 15 minutes before they opened but he was still willing to help. He said he didn't have any vehicles available but I explained the situation and he said he might be able to help. He personally went out and pulled a few items of trash out of the vehicle that a previous customer left and said I could take that one if I didn't mind it not being vacuumed out. I said I couldn't care less! Mark went out of hi

This is the worst place to rent a car from. In the past they were great for us, but no more. Our car was in the shop to be worked on and we rented a van from them. When we rented it , we were told it had not been cleaned. We needed it, so we didnt mind. I had cleaned from under the seats, found a hair brush, cleaned some other items. We had it for a month and when my husband took it back with my mom they were told we would be charged a $300 cleaning fee! They took it to car wash to clean it out. My mom said it was clean when they returned it. Today we get a call from Marc, saying we owe $395 for a $200 cleaning fee and that a camera was found to be missing in the front of the car and they had to wait for that to be ordered and put in. This is ridiculous. We just had to pay over $1000 to re