Payless Car Rental

Buckle up folks. I trusted #Delta and #Amex to offer excellent suppliers and have done so in the past. Payless and Budget are #Avis companies. The "off the rails" issues: - They gave us a Dodge Hornet that is a dual fuel car, a sport version with shorter door height. That is a challenge. (We reserved a Ford Edge or similar). - The car has multiple scratches and dings. The front grill is damaged with parts missing. I did a video walk around. (photo attached) - There was a crisis situation at the garage exit area. Two lanes were open but there was no one in the right-side booth. The person on the left side was working double speed to clear the left lane. The right lane was trapped with no agent in sight. I took a photo of the long line of cars awaiting the exit gate. Apparently, the agen

The pickup took a bit longer than usual, however the gentleman at the front desk was very polite and professional. The 12 passenger van was absolutely perfect and comfortable and very good mpg. I wish it was bluetooth capable though. The return was very nice and easy. I would definitely rent again.

Plan to spend an hour standing in line. Apparently there is only 1 rep giving out cars routinely, which is what I experienced. i think it's a ploy to force.You to take an electric car. i imagine these rental car. Companies thought it would be a cute to purchase a bunch of electric cars and offer them to people traveling from out of state.Thinking that they would be wanting to try to add the stress of finding a charging station to their itinerary with their children or their work schedule. no one wants to be on travel. We're wearing about where they can take their electric car. And sit for more than an hour, trying to charge it. but apparently, if somebody wasn't thinking it through.

I honestly had no issues renting a car through them, and I'd do it again! I was provided with great customer service, I didn't have to wait in any line (I was there at 10am on a Tuesday), my car had no issuess, and the return process was easy peasy! I'm very happy with the service & car I was provided!

I haven't rented a lot of cars, but I have to imagine it can be much smoother than this. Despite having a reservation and pre-paying for everything, pick-up took far too long. I spent at least 45 minutes at the desk waiting for an employee to debug their own system, which they appeared to have absolutely no experience with or understanding of. They repeatedly had to call over peers and supervisors to fix the simplest of problems in the rental system. And when they finally did get the rental confirmed, they checked and there were apparently no cars available that matched what I had reserved. Why did I make a reservation if y'all weren't gonna do a single thing on your side to prep for it? They had to page someone to bring in the vehicle from a different location, which added another 15 min