Payless Car Rental

I had reserved a vehicle with this company for a rental in November, it is May. Within less than 24 hours I realized I had the wrong week. They refused to change the dates, and refused to refund any part of my money. I could understand it if it was a week away or had been several weeks when I had made the reservation but that isn't the case. I had never reserved with them before and will never use them in the future. Do not use this company.

Do not use this company. Pay the extra $20 for another company it will save you in the long run. I was told by an employee I was required to have insurance. After reviewing the contract when I got home I saw I could decline. I called, left voicemails, put in tickets, and emailed stating my situation and to take off the insurance. I was being reasonable stating I should have read it closer while I was there and will pay the first day. However, on my vacation, I am trying to reach put to someone to remove this and nothing. When I return the car, I am told that’s not the verbiage they use. When in fact, I specifically asked if I was required to add insurance because I know my car insurance covers rentals and was told yes. His lie cost me $125. They refused to own up to and fix their mistake.

Worst company ever. Car was great but before you accept the keys to your car make sure to look over all the paperwork before leaving. They like to charge you for services that you didn't agree to and then threaten to ruin your credit because their salesman lied. Refused to refund. Worst place ever. No wonder no one was in line to get a car from them. I am editing my rating because after speaking to the main company my issue was resolved but I don't recommend using the location at the airport where the rude manager Loren operates.

I should have looked at the Google reviews before I booked this through my AmericanAirlines app. I got charged $360 for a 36 hour rental of a Nissan Sentra that I drove less than 50 miles. When I called the rental car company after I dropped my car off very early in the morning and received my bill via email, I got to speak with a very rude employee who explained the charges to me and basically said that they were out of her hands and I should be grateful that they were able to serve me at all. I’m kind of flabbergasted at the experience, the charges, and the way I was treated. By booking through the AA app, I thought I was going to get a much better quality experience. I only booked them because National was sold out. Payless had an opportunity to steal a new loyal customer and frequent t

The service that I received from both the Springfield, Missouri Payless car rental office and the corporate office is so poor I do not see how they stay in business. A one star rating is more than they deserve . On April 1, 2021 I rented a car through the Payless web site. When I arrived at the Springfield, MO counter they ask for my credit card for which they could charge any incidentals. Without asking me they charged me for the car a second time. They only told me this when they handed me the rental papers. They said my payments from the corporate office had not come thru to their system and I would have to contact the corporate office to get my money refunded. That’s when they told me they were a franchise and it was my responsibility, not theirs to contact corporate. Another co