Pelican Pointe Car Wash - Chalmette

The staff is always friendly, and my car usually comes out very clean, which I appreciate. However, I am extremely disappointed with one recurring issue. Every time I vacuum my car, I hit my head on the object above, and it has caused me bruises and even gashes. When I brought this concern to an assistant manager, I was met with little concern or empathy. His response was simply, “That happens to me all the time.” While I understand he may not have been trained to handle guest feedback appropriately, this type of response is dismissive and frustrating. A more suitable reply might have been, “I’m sorry you’ve experienced that, let me look into what we can do to improve your experience.” As it stands, I feel that my complaint fell on deaf ears. If this concern were shared with upper manage

Great car wash with decent prices but they could use more workers, everytime i go theres only ever one person working and i have to wait 5-10 mins to get help because their busy managing cars

This car wash was Great. I loved the blower to get dust out the car and small spaces and cracks. I loved that they had cleaning solution and towels available. They were literally the best car wash I’ve ever been to.

Pelican has become a part of my weekly routine! I respect how the facility is always clean, the interior spray bottles are always full and there is always plenty of microfiber cloths. The staff is definitely on top of their game. Dustin always greets me with a smile and offers to spray my interior rubber mats! I highly recommend this place and to join a monthly package.

I stop by for a car wash and had some sticker residue on my car. A employee by the name of Dustin came out to help me when he noticed me trying to scrub it off. He came right up with a rag and solution and removed it for me! 10/10 employee he mad my day with good conversation and excellent awareness.