Penske Auto Glass

2017 Alfa Romeo Giulia I had an incident with broken glass. Samantha was able to get me in ASAP, she did a great job communicating with me throughout the whole process. Matt was “rapid” with the repair, finished faster than I expected. My vehicle then went to interior detail, which Martin was able to complete with precision. Everything looked amazing when I picked up my vehicle. Thank you all!!

Worst customer service ever. Our insurance carrier wanted us to use safelite to repair a windshield crack. We asked them to use Penske auto repair due to their affiliation with BMW north scottsdale. This was a mistake , customer service is horrible. The team can give me all their policies for why they do what they do but the policies don’t take into account the customer who pays their salaries by having the work done at their business rather than safelite . Let me give you an example. They don’t schedule an appointment until the glass arrives, I asked to schedule one next week and the glass arrives tomorrow. Our schedule is busy and I don’t understand why they can’t schedule out the appointment to repair the windshield helping the customer manage their lives. Going forward I will u

Needed a windshield replacement in a short timeframe - Jack made it happen! The windshield was ordered but was going to take 10 days to arrive which wouldn’t work so Jack went above and beyond by getting my windshield from another dealer so it could be installed and recalibrated before I had to leave town! Appreciate the great service I received and highly recommend!

I am very happy with the work. Michaela was very helpful and made it easy to get it all set up through my insurance and set up the appointment. I even got Toyota OEM glass which was a surprise. I am not picky about glass as long as I can see through it and my 4runner is a base model so no camera to have to worry about. Shane the tech took great care of it and did a great job installing the glass. He even parked the car in the shade when he was done. This is the second time I have used them and will use them next time when I need yet another windshield.

I had such a wonderful experience with Czarina and Brihana. Both were so helpful and professional and exuded kindness and warmth. I appreciated all their help with setting up my glass replacement. Overall it was fairly quick to get the glass in and replace it. Honestly, it was because of the great service that I will use Penske Glass again. Thank you, ladies!